Contact us

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Out of hours emergency service for both councils: 01284 763252

Forest Heath District Council

Phone: 01638 719000
Email: customer.services@westsuffolk.gov.uk

Main office: College Heath Road, Mildenhall, Suffolk IP28 7EY
Map: Google Maps - Mildenhall office
Opening hours: 8.45am to 5pm Monday to Friday (closed on public holidays)
Parking: visitor parking available on site

Brandon office: The Brandon Centre, Bury Road, Brandon, Suffolk IP27 0BQ
Map: Google Maps - Brandon office (in Brandon Library)
Opening hours:

Day Hours
Monday Closed
Tuesday 10am - 5.30pm
Wednesday 10am - 2pm
Thursday 10am - 5.30pm
Friday 10am - 7pm
Saturday 10am - 1pm and 2pm - 5pm
Sunday 10am - 3pm

(closed on public holidays)

Newmarket office: 63 The Guineas, Newmarket, Suffolk CB8 8HT
Map: Google Maps - Newmarket office
Opening hours: 9am to 5pm Monday to Friday (closed on public holidays)

St Edmundsbury Borough Council

Phone: 01284 763233
Email: customer.services@westsuffolk.gov.uk

Main office: West Suffolk House, Western Way, Bury St Edmunds, Suffolk IP33 3YU
Map: Google Maps - Bury St Edmunds office
Opening hours: 8.45 am to 5pm Monday to Friday (closed on public holidays)
Parking: limited visitor parking on site -  West Suffolk House map and parking information
Parking at the front of West Suffolk House is limited to 90 minutes between 8am and 5pm, anyone parking beyond 90 minutes will be fined £70. Machines are in place to issue tickets for up to 90 minutes - ensure a ticket is displayed on your car.

Haverhill: Haverhill House, Lower Downs Slade, Haverhill, Suffolk CB9 9EE
Map: Google Maps - Haverhill office
Opening hours: 9am to 5pm Monday to Friday (closed on public holidays)

Social media

We use social media to promote our services and communicate with our residents and customers. We welcome customers to engage with us through our accounts.

We monitor our Twitter and Facebook accounts Monday to Friday 8.45am to 5pm (except bank holidays and public holidays) and reply to questions as soon as possible. We will respond to questions sent outside these hours during the next working day.

If you have a query that is urgent, serious or involves personal details please contact us by email or phone using the details above.

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Forest Heath District Council @Forestheathnews @forestheath
St Edmundsbury Borough Council @StEdmundsburynews @stedsbc
Moyse's Hall @moyseshall @MoysesHallNews
Nowton Park @NowtonPark  
The Apex @theapexofficial @theapexvenue
West Stow @weststow @WestStowNews
West Suffolk Growth   @WestSflkGrowth
West Suffolk Waste Services   @binmanandrobyn
What’s On West Suffolk @WhatsOnWestSuffolk